About Us
Welcome to our payment section, this facility allows you to send money to us securely, whether it’s to apply for a property, send us client fees, pay your rent or deposit, or anything else.
Simply fill out this form and follow the steps below.
Security
In a world where online financial predators seem more and more common, we understand if you have reservations about entering your card information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.
FAQs
What is your refund policy?
Any Refunds for this payment are to be requested from Hellier Ridley Ltd and not through Worldpay. If a refund is due we will only refund once cleared funds have been received from Worldpay and once it had been agreed by Hellier Ridley Ltd that a refund is due to you. A refund is not due to you if you have paid an application fee for a property to let and you decide you no longer wish to rent the property or you fail the necessary credit and reference checks. Please note that all transactions take approximately 3-5 working days to clear our account and until all funds are cleared no refunds can be made.
What if my card is refused?
Cards are not refused by Hellier Ridley Ltd but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.
Can I have a receipt?
Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display your unique transaction number. You will also receive an email confirming the payment has been successful.
Hellier Ridley Ltd specialise in professional property services, with a personal touch.
The one simple aim of our business is to offer our clients the friendliest and most personal service possible. We always like to build good personal relationships as well as professional ones with our clients and with over 20 years’ experience in the local market, ranging from high end sales to large letting portfolios, we are well equipped to offer help and advice to all ends of the market.
Our business has been modelled on time and efficiency, many of the procedures and tools we use are there to allow us to dedicate more of our time to each client. By embracing modern technologies and methods that other agents have yet to adopt, we can provide a much better service at a more reasonable cost.
If you are thinking of selling or letting, or simply want some advice, please do not hesitate to give us a call. There is no obligation to use our services and we may be able to offer something that your current agent can’t.
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Ben Ridley BSc (Hons) MARLA
Director
Having graduated University in 2004, Ben has been working in Lettings ever since. What started out as a stepping-stone quickly became the foundation for a career in the industry, and over the last decade has progressed all the way from Junior Negotiator, through to Lettings Manager, and now a company Director.
"What I enjoy the most about the job is getting out there and meeting lots of people and seeing all sorts of interesting properties. Some of the clients and contacts I have built over the last ten years I am still working with today, and it is these long-standing working relationships which generate a great deal of personal satisfaction for me. For Will and I, this is what it's all about!"
In his spare time (what little there is nowadays!), Ben enjoys staying as active as possible. The last few years have seen Ben compete in several endurance events, from triathlons through to the 20 mile off road run, The Grizzly. With the recent arrival of Ben’s first child, his free time (and sleep) are at a premium!
Will Hellier MARLA MNAEA
Director
Having initially begun his career in land surveying Will has always had a keen interest in property, this was born from growing up watching his father build their family home. Having worked in surveying for a number of years Will decided to take time out to travel the world, on his return he felt a change in career was due so he embarked on a career in property agency and hasn't looked back since.
Beginning as a junior negotiator and swiftly progressing up the ranks Will made the most of the opportunities available to him gaining experience in all aspects of property. From high end sales to managing large lettings portfolios, Will has seen it all in a relatively short space of time. This eventually led to Will deciding to take the plunge and do things for himself, thus Hellier Ridley was born.
If Will isn't working he is most likely playing, practising or just daydreaming about golf, he is also a keen football player and Newcastle United fan. Occasionally he takes his bicycle abroad to tour europe and has completed a few noteable trips including riding from the North to the South of France.
Helen Webster
Office Manager
I started working with Ben and Will in mid 2016 having worked previously with them in other Agencies. Having watched the Company grow successfully, I was very happy to join the Hellier Ridley family and am thoroughly enjoying my role.
When I’m not busy keeping Ben and Will organised, I enjoy swimming, various arts and crafts and baking in my free time as well as spending time with my family and friends.
Compliance
As a company we are always striving to provide the most professional service possible, as part of this we are licensed members of Propertymark, the governing body for sales and letting agents. As members our staff are required to undergo regular professional training and the company must carry out annual auditing to ensure we are meeting all of the current laws and regulations.
All of our client monies are protected by Propertymark’s client money protection scheme, please see our certificate of registration here. CMP Certificate
Further information about Propertymark can be found here: https://www.propertymark.co.uk
The Propertymark logo is a collective trademark owned by Propertymark Ltd.
For general information about renting please see the following “How to Rent document”
For information on the required immigration checks when renting in the UK, please see the following "Right to Rent document”
